Refund policy

Refund Policy — Giovanna Gelato e Sorbet

At Giovanna Gelato e Sorbet, we take great care in producing and packaging every gelato, sorbet, and ice cream product we ship or deliver. Because our products are perishable, frozen food items, we are not able to accept physical returns of gelato once it has left our facility. Instead, refunds are handled based on the situation below.

We will issue a refund or replacement if:

We made an error with your order — such as the wrong flavor, an incorrect quantity, or damage caused by a packing or shipping mistake on our part.
Your product arrived melted, spoiled, or otherwise compromised due to an issue in transit that was not caused by how it was handled after you received it.

If your gelato was stored properly after delivery — kept frozen at the recommended storage temperature of -18°C to -20°C (0°F to -4°F) — and it still spoiled or lost quality before its use-by date, please contact us. We review these situations individually and may offer a refund, replacement, or store credit depending on the circumstances.

We are unable to issue refunds for products that were left unrefrigerated, stored above the recommended freezer temperature, left out at room temperature for an extended period, or otherwise not kept in proper frozen storage after delivery, as this affects the safety and quality of the product.

To request a refund, please contact us within 48 hours of delivery at 617-741-7373 or info@giovannagelato.com, and include your order number and, if possible, photos showing the product's condition. We may ask for additional details to help us understand what happened.

Approved refunds will be issued to your original payment method within 5-10 business days.

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Refund policy

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